Guest Services

Airconditioning

All our suites are equipped with air-conditioning units and ceiling fans.

Banking & ATM Facilities

Our Reception Desk is able to change limited amounts of travellers’ cheques and foreign currency.  There are a variety of international and domestic banks on island offering full commercial and private banking services.  Eastern Caribbean Amalgamated Bank is located in Nelson’s Dockyard offering a full range of services including ATM.  Banking hours are 8am – 2pm Monday – Thursday and 8am – 4pm on Friday.  ATM machines for most of the banks can also be found at the major supermarkets Epicurean and First Choice.

Beach Towels

Beach Towels are available at our Reception Desk.  You may change your beach towels. Beach towels not returned at the end of a stay will be added to your room charges.

Check-In and Check-Out Times

Check-in time is 3:00pm and check-out time is 12:00noon.  Should you require an early check-in or late check-out please advise us early so that we may try to accommodate you.  We do offer luggage storage facilities at our Reception Desk.

Church Services

Our Reception Team will be happy to assist with a list of places of worship within Falmouth and surrounding area.

Payment Methods

We accept the following major credit and charge cards: Visa, Mastercard & Discover.  We can arrange for alternate payment options.  Personal cheques are not accepted.

Currency/Exchange Rate

The official currency of Antigua & Barbuda is the Eastern Caribbean Dollar (ECD).  The fixed exchange rate is US$1.00 = EC$2.70.  US currency, travellers’ checks and credit cards are welcome almost everywhere.

Doctor/Medical Attention

We have a doctor on call to The Catamaran Hotel.  There are also two urgent care centres located with Falmouth and the island’s major hospital is located in St. John’s about a 40 minute taxi ride.  Kindly please settle all fees directly with the doctor.

Drinking Water

The water from the tap is safe to drink, however, we do advise you to filter it or drink bottled water.

Fax/Printing Services

We provide a fax and printings service to guests for a charge, please enquire at our Reception Desk.

WiFi

WiFi available throughout the property, at no additional charge.

Water Sports/Sailing

Here at The Catamaran Hotel we offer free sailing lessons to all our guests.  Guest can also use all non-motorized sunfish, sailboats and kayaks for FREE.

Timezone

Our timezone is Atlantic Standard Time, GMT +4, one hour ahead of Eastern Standard Time and the same as Eastern Daylight Time.

Telephones

All rooms are equipped with a telephone system that will also allow for international direct dialling (IDD) with or without hotel or local telephone operator’s assistance. A local island directory is placed in each room for convenience. For internal dialling, check your Special In-House Directory for extension numbers.  Your cell phone should also connect seamlessly to one of the island’s three cell networks, FLOW, Digicel or APUA iNet.  All three offer 4G LTE networks.  Please be mindful of roaming charges.

Taxis

Taxis are readily available and our Reception Team will gladly assist in organising.  Please note taxis in Antigua are not metered, fares are fixed and a list of current fares is available at reception.

How far is The Catamaran Hotel from the airport?

The Catamaran Hotel is a 30 minutes drive from the V.C.Bird International Airport.

Car Rental

The Catamaran Hotel is located within the National Parks a UNESCO World Heritage Site with easy bus access to Nelson’s Dockyard and St. John’s City.  To explore the island sights we do recommend you rent a car to explore the island at your leisure.  You may also opt to take a guided taxi tour.  For more information ask any member of our Front Desk Team.  Note for car rental an Antiguan Temporary Driver’s License is required and this can usually be obtained from the car rental company at a cost of US$20.

 

Are you on a beach?

The Catamaran Hotel is situated right on a beach in Falmouth and we have a lovely swimming pool overlooking the beach and Falmouth Harbour.  The beach is shallow and calm and very safe for swimming for both adults and children.

What is the electricity voltage?

110v in all rooms.

Do you have cooking facilities in the rooms?

Yes all rooms come equipped with a fully fitted kitchenette with utensils, coffee maker, toaster and fridge.

Do you have cable television?

Yes all rooms have cable television with a mixture of local and international programming.

Are there any nearby supermarkets for us to purchase provisions?

Yes , Bailey’s Supermarket is a short 5 minute walk and is fully stocked with most of the items you will need while on holiday.